Last updated: September 26, 2026
Optrix TMS offers monthly subscription plans (Growth and Enterprise) billed on a per-purchase basis. There are no automatic recurring charges — each plan purchase activates a paid period and does not auto-renew. A free plan is available at no cost with no payment required.
Because plans are purchased as a single payment and do not auto-renew, there is no recurring subscription to cancel. Your paid access simply remains active until the end of the purchased period.
If you wish to close your workspace entirely before your paid period ends, please contact us at [email protected]. We will process your request and permanently delete your workspace data within 7 business days.
All plan purchases are non-refundable once payment is confirmed and workspace access has been granted, unless required by applicable law or covered by one of the exceptions below.
Refunds may be considered in the following cases:
Refund requests must be submitted within 7 days of the original payment date. Requests submitted after this window will not be considered.
When a paid plan expires and is not renewed, your workspace automatically reverts to the Free plan. All existing data (shipments, orders, contacts, invoices) remains accessible for viewing. Features beyond the Free plan limits are restricted until a new plan is purchased. No data is deleted on expiry.
To request a refund, email us at [email protected] with the subject line Refund Request and include:
We aim to respond to all refund requests within 3 business days. Approved refunds are processed back to the original payment method and may take 5–10 business days to appear depending on your bank.
For any questions about this policy, contact us at [email protected] or use the contact form.